Privacy Policy

1. Overview

This Privacy Policy applies to information collected through www.gbeximp.com and through communications initiated using our website.

In this policy, “GB EXIMP,” “we,” “us” and “our” refer to the business operating this website. “You” refers to a visitor, prospective customer, customer or other individual interacting with us.

By using our website, you can read how information is handled. Where applicable law requires consent for a particular activity, we will seek that consent as required.

2. Information We Collect

The information we collect depends on how you interact with our website and business. It may include the following:

Information you provide

• Your name and business or company name, if provided.
• Your business email address and other contact details you submit.
• The subject and content of your enquiry or message.
• Estimated order volume, product interests and other details you choose to provide.
• Information you provide when communicating with us about quotations, samples, orders or business services.

Technical and usage information

When you visit a website, certain technical information may be processed by the website, hosting provider or security services. Depending on the services in use, this may include your IP address, browser and device details, operating system, requested pages, timestamps and basic diagnostic or security information.

We do not ask you to submit sensitive personal information through ordinary business enquiry forms. Please avoid including information that is not necessary for your enquiry.

3. How We Use Information

Information may be used to:

• Respond to enquiries and requests for quotations or product information.
• Understand your product specifications, packaging needs and estimated order quantities.
• Communicate about potential or existing business transactions.
• Operate, maintain and protect our website and communication channels.
• Detect spam, fraudulent submissions, abuse or technical problems.
• Maintain appropriate business records and comply with applicable legal requirements.
• Protect our legitimate business interests and resolve disputes where necessary.

Where applicable data protection law requires a legal basis, we process personal information on an appropriate basis, such as responding to your request, taking steps toward a business relationship, complying with a legal obligation, pursuing legitimate interests or obtaining consent where required.

4. Contact Forms and WPForms

Our website uses WPForms Lite to provide contact forms. When you submit a form, the details you enter may be sent to our designated email address so that we can respond to your enquiry.

We have enabled WPForms Lite Connect entry backups. According to WPForms, this service encrypts form-entry information on the website before transmitting it to WPForms infrastructure for backup. Information associated with these backups can include the encrypted form-entry details, form ID, website domain, administrator contact details and certain technical identifiers.

WPForms states that Lite Connect entry backups expire after one year. Its handling of backup information is also subject to the provider's own policies and service terms. See the WPForms Privacy Policy and Lite Connect documentation.

Please provide only the information needed for your enquiry. Contact us if you need to request access to, correction of or deletion of information you have submitted, subject to applicable law and any legitimate retention requirements.

5. Cookies, reCAPTCHA and Website Security

Cookies and similar technologies

Our website or its hosting, security and embedded services may use cookies or similar technologies to support basic functionality, protect forms, maintain security and help the website operate correctly. The exact cookies and their duration can depend on the services active when you visit.

You can manage or block cookies through your browser settings. Blocking certain cookies or scripts may affect some website features. Where applicable law requires consent before non-essential cookies or technologies are used, the relevant consent requirements must be followed.

Google reCAPTCHA

Our contact form uses Google reCAPTCHA, including a visible “I'm not a robot” checkbox, to help distinguish legitimate submissions from spam or automated abuse. Google reCAPTCHA may process technical and interaction information about your browser and use cookies or similar technologies as part of its security checks.

Google's processing is subject to the terms and privacy information applicable to the reCAPTCHA service. You can review Google's Privacy Policy and Google's Terms of Service.

Analytics and advertising

Based on the information provided to us, Google Analytics and advertising tracking are not intentionally configured as part of our current website setup. Website plugins, hosting features or third-party services may change over time, so this statement should be updated if our configuration changes.

Security

We take reasonable measures to protect information against unauthorized access, loss, misuse or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. When We Share Information

We may share information where reasonably necessary with service providers that help us operate our website, deliver form notifications, provide security services, maintain systems or support our business operations.

For example, form information may be processed by WPForms through its Lite Connect backup service, and technical information may be processed by Google reCAPTCHA for spam prevention.

We may also disclose information when required by law, to respond to valid legal requests, to protect rights or safety, or in connection with a business reorganization or transfer, subject to applicable legal requirements.

We do not use the contact form to request information for sale to data brokers. We do not intentionally use submitted enquiry details to build advertising profiles.

7. How Long We Keep Information

We retain information for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing business relationships, maintaining records, resolving disputes and meeting legal obligations.

Retention periods may differ depending on the type of information, the nature of the business relationship, legal requirements and the systems used to process it.

WPForms Lite Connect backups are subject to the provider's stated retention period, which is currently one year for backed-up entries. Copies of messages may also remain in email systems or other backups for a period consistent with our operational and legal needs.

8. International Data Transfers

GB EXIMP operates from Pakistan and serves businesses internationally. Depending on the services involved, information may be processed or stored in Pakistan or in other countries where our service providers operate.

Where applicable data protection laws impose requirements on international transfers, we will take steps appropriate to those requirements. The protections available to you may depend on your location and the law that applies to your information.

9. Your Privacy Rights

Depending on your location and the law that applies, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of information in a portable format where the law provides that right.
• Complain to the relevant data protection authority, where applicable.

These rights are not absolute and may be subject to legal exceptions. To make a request, contact us using the details in the Contact Us section. We may need to verify your identity and clarify your request before responding.

10. Children's Privacy

Our website and services are intended for business and general professional audiences, not for children. We do not knowingly collect personal information from children through our business enquiry forms. If you believe a child has submitted personal information to us, please contact us so we can review the request and take appropriate action where required by law.

11. Changes to This Policy

We may update this Privacy Policy when our website, services, data-handling practices or applicable legal requirements change. Any revised version will be published on this page with an updated “Last Updated” date.

We encourage visitors to review this page periodically so they can understand how their information is handled.